Privacy Policy
Last updated: 11th July 2026
This Privacy Policy describes how Mascarenhas Ventures LLP (Gelo) collects, uses, stores, discloses, and otherwise processes your personal data when you access or use the Gelo mobile application, website, and related services (collectively, the “Service”).
Gelo is a professional networking and discovery platform that helps users connect with like-minded people, professionals, and communities in real-world and digital environments.
This Privacy Policy is intended to help you understand what personal data we collect, why we collect it, how we use it, when we share it, how long we retain it, and the choices and rights available to you under applicable data protection and privacy laws, including the Digital Personal Data Protection Act, 2023 of India and other applicable laws in the jurisdictions in which we operate.
By accessing or using the Service, creating an account, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein, to the extent such consent is required under applicable law.
1. Who We Are
The Service is operated by:
Mascarenhas Ventures LLP
For questions, privacy-related requests, or grievances relating to this Privacy Policy or the processing of your personal data, you may contact us at:
support@geloapp.com
For the purposes of applicable data protection law, Mascarenhas Ventures LLP acts as the Data Fiduciary in respect of your personal data processed through Gelo.
2. Scope of This Privacy Policy
This Privacy Policy applies to personal data processed by us in connection with:
your use of the Gelo mobile application;
your use of any Gelo website, landing page, or web-based service that links to this Privacy Policy;
your interactions with us in relation to support, account administration, subscriptions, safety reporting, event registrations, or other service-related communications; and
any other online or offline interactions where we expressly reference or provide this Privacy Policy.
This Privacy Policy applies to users of Gelo regardless of the country or region from which they access or use the Service. If you access or use Gelo from a country or region outside India, your personal data may also be subject to the laws of the jurisdiction in which you are located. We will process your personal data in accordance with this Privacy Policy and take reasonable steps to comply with applicable data protection and privacy laws where they apply to our processing activities.
This Privacy Policy does not apply to:
third-party websites, apps, social media platforms, payment platforms, or services that may be linked to or integrated with Gelo but are not controlled by us; or
information processed by third parties under their own privacy policies, notices, or terms.
We encourage you to review the privacy policies of any third-party services you access through or in connection with Gelo.
3. Eligibility and Age Restriction
Gelo is intended only for individuals who are 18 years of age or older.
To register for and use Gelo, users are required to provide their date of birth during onboarding or account setup and must confirm, through the relevant consent or acknowledgement flow, that they are at least 18 years old. Gelo does not permit registration where the date of birth entered indicates that the user is under 18 years of age.
You are responsible for ensuring that the information you provide to us, including your date of birth, is accurate and complete. If we become aware that a user has misrepresented their age, or that we have collected personal data from a person under the age of 18 in violation of this Privacy Policy or applicable law, we may suspend or terminate the relevant account and take steps to delete the associated personal data in accordance with applicable law.
4. Personal Data We Collect
We may collect the following categories of personal data depending on how you use Gelo and the permissions you grant to us.
4.1 Information You Provide Directly
a. Account Registration and Login Information
When you create or access an account, we may collect:
your mobile number;
your email address;
login and authentication details associated with your account, including OTP-based verification records where applicable.
b. Mandatory Profile and Onboarding Information
As part of onboarding, account setup, and use of the Service, we may require certain profile-related information, including:
your profile photograph;
your date of birth;
your bio;
your gender;
your education;
your occupation;
your current workplace / currently working at information.
Certain profile fields may be requested during profile creation or onboarding. In some cases, a user may be permitted to skip completion of a profile field once; however, continued use of the Service or access to certain features may require such information to be completed at a later stage.
c. Optional / Additional Profile Information
We may also collect additional profile information that you choose to provide, including:
your full name, if provided separately within your profile;
professional, educational, or interest-based information;
your social media handles or profile links, such as Instagram or LinkedIn;
any additional information you voluntarily include in your profile or user-generated content.
d. Communications and User Content
When you use interactive features of the Service, we may collect:
messages and content you send through in-app chat or messaging features;
reports, complaints, support requests, feedback, survey responses, or other communications you send to us;
content or information you voluntarily provide when contacting us or participating in any user support, safety, moderation, or dispute-resolution process.
To maintain the safety, security, and integrity of the Service, authorised personnel may access user communications or other user-generated content only where reasonably necessary for purposes such as responding to customer support requests, investigating reported content or suspected policy violations, reviewing moderation matters, resolving technical issues, complying with applicable law, or protecting the rights, safety, or security of Gelo, its users, or third parties. Access to such information is restricted to authorised personnel with a legitimate business need and is subject to appropriate access controls, monitoring, and audit logging.
e. Payment and Subscription Information
If you purchase a subscription, premium feature, or paid service through Gelo, payments are processed through the relevant app marketplace or app store platform, including the Google Play Store or Apple App Store, as applicable.
In connection with such purchases, we may receive limited payment- and subscription-related information from the relevant platform, such as:
subscription plan details;
transaction identifiers;
payment or purchase status;
subscription start or expiry dates;
billing or purchase metadata necessary for account provisioning, customer support, fraud prevention, accounting, refunds, or legal compliance.
We do not directly collect or store your full card details, UPI credentials, or other payment instrument details where payment processing is handled by the relevant app marketplace or platform provide
4.2 Information Collected Automatically
When you use the Service, we may automatically collect certain technical and usage-related information, including:
your IP address;
device identifiers and device type;
mobile operating system, app version, and device model;
browser type and version, where relevant;
crash logs, diagnostic information, and performance data;
app usage information, including pages/screens visited, features used, session activity, access times, and interaction patterns;
approximate geolocation derived from IP address, where relevant.
This information helps us operate, maintain, secure, troubleshoot, analyse, and improve the Service.
4.3 Location Information and Discoverability Controls
Gelo may collect location information if you grant the relevant device permissions and use location-enabled features within the app.
a. Device / System Location Permission
We may request permission to access your device location in order to support location-based networking and discovery features. If you do not grant location permission, certain location-based features of Gelo may not function or may be unavailable.
b. In-App Discoverability Toggle
Granting system-level location permission does not automatically make your profile visible to other users.
Gelo provides an additional in-app control that allows you to choose whether you want to be discoverable to other users. If you enable this in-app discoverability setting, Gelo may use your location information to show your profile to other users in accordance with the functionality of the Service. If you turn this setting off, your profile will not be shown to other users through location-based discovery features, and you may also be unable to discover other users through those features.
c. How Location Data Is Used
Where enabled by you, location information may be used to:
enable nearby user discovery and networking functionality;
show relevant profiles, spaces, communities, or opportunities;
improve the relevance of recommendations and networking suggestions;
support trust, safety, fraud prevention, and misuse detection where relevant.
We do not collect background location data when the app is not actively being used by you, unless such functionality is expressly introduced in the future and separately disclosed to you.
You may manage or revoke location permissions through your device settings and may also manage your discoverability preferences through the controls available within the app.
5. How We Collect Personal Data
We collect personal data:
directly from you, when you create an account, complete your profile, upload content, message other users, purchase subscriptions, contact support, or otherwise use the Service;
automatically from your device or browser, through app functionality, device permissions, logs, analytics tools, and technical integrations;
from service providers or third-party integrations, such as authentication, analytics, communications, payment, hosting, or fraud-prevention partners, where applicable;
from user reports, complaints, or moderation workflows, where another user reports an account, message, or activity to us for review.
6. Why We Process Your Personal Data
We may process your personal data for the following purposes:
6.1 To provide and operate the Service
We use your personal data to:
create, authenticate, administer, and maintain your account;
enable onboarding, profile creation, and profile completion;
provide Gelo’s networking, discovery, messaging, and community features;
enable you to connect with other users and access relevant features of the Service;
provide customer support and respond to your requests.
6.2 To enable profile discovery and networking functionality
We use profile information, professional details, interests, and where applicable location data and discoverability preferences to:
help surface relevant profiles, communities, or networking opportunities;
improve compatibility, discovery, visibility, and relevance of recommendations;
support core product functionality relating to connection, discovery, and professional networking.
6.3 To communicate with you
We may use your personal data to:
send OTPs, login messages, service notifications, account alerts, and important operational updates;
communicate with you regarding changes to the Service, support requests, security matters, or account issues;
send promotional, engagement, marketing, or product-related communications through channels such as email, WhatsApp, push notifications, or similar channels, where permitted by law or where you have consented to receive them.
You may opt out of non-essential promotional communications at any time, subject to applicable law and platform limitations.
6.4 To improve, analyse, and develop the Service
We use usage, device, and technical information to:
understand how users interact with Gelo;
troubleshoot bugs, crashes, and service issues;
monitor performance and improve usability;
develop new features, products, and user experiences;
conduct analytics, testing, and internal reporting.
6.5 To ensure safety, trust, and platform integrity
We may use personal data to:
detect, investigate, and prevent fraud, spam, abuse, harassment, impersonation, or misuse of the Service;
enforce our Terms of Use, community standards, or safety rules;
review reports, complaints, suspicious behaviour, and content moderation issues;
protect users, the platform, and third parties from harm or unlawful activity.
6.6 To process subscriptions, purchases, and related requests
Where applicable, we may use your data to:
activate, manage, or administer your subscription or premium features;
verify purchase status and entitlements received from app marketplace platforms;
process support requests relating to subscriptions, billing, cancellations, or refunds;
maintain transaction-related records required for customer support, accounting, fraud prevention, or legal compliance.
6.7 To comply with legal obligations and exercise legal rights
We may process your personal data where necessary to:
comply with applicable law, regulatory requirements, court orders, or lawful requests from public authorities;
establish, exercise, or defend legal claims;
maintain records necessary for compliance, dispute resolution, or enforcement of our contractual rights.
6.8 To support event registrations, partner events, and organiser reporting
Where Gelo facilitates registrations, attendee onboarding, networking experiences, or other services in connection with third-party events, venues, or partner activations, we may use personal data to administer registrations, manage attendee access, support event communications, enable networking features, provide event-related support, and generate organiser-facing analytics, reports, or event-performance insights
7. Legal Basis / Grounds for Processing
We process your personal data:
with your consent, including where you voluntarily provide data, complete your profile, enable permissions, opt into discoverability features, or use features that require such data; and/or
where processing is otherwise permitted or required under applicable law, including for compliance with legal obligations, prevention or detection of fraud or unlawful activity, enforcement of our terms, security of the Service, responding to grievances or disputes, and other lawful purposes recognised under applicable law.
Where we rely on your consent, you may withdraw such consent as described in this Privacy Policy. Withdrawal of consent will not affect the lawfulness of processing carried out prior to such withdrawal.
8. Profile Visibility and Information Shared with Other Users
Gelo is a networking and discovery platform, which means certain information from your profile may be visible to other users of the Service.
Depending on how the Service functions and the settings available to you from time to time, other users may be able to see information such as:
your first name or profile name;
your profile photograph(s);
your occupation, professional role, company, workplace, or educational information, where provided;
your bio, interests, and other profile details you choose to display;
your social media handles or profile links that you choose to add to your profile;
distance or approximate location information, where location permissions are enabled and the relevant discoverability feature is turned on by you.
If you turn off the relevant discoverability or visibility setting within the app, your profile may no longer be shown to other users through certain location-based discovery features, and you may also lose access to certain corresponding discovery functionality.
You should exercise caution when choosing what information to include in your profile or share with other users. Any content, profile details, or information you voluntarily make visible to others through the Service may be viewed, accessed, copied, or used by other users, subject to our platform rules and technical controls.
We do not currently display last active status or online status to other users unless expressly stated in the app.
9. Subscriptions and Paid Features
Gelo may offer paid subscriptions, premium features, or in-app purchases from time to time. As of the date of this Privacy Policy, such offerings may include plans such as Silver, Gold, Discovery, and Discovery Spotlight, or similar offerings as updated from time to time.
Where you purchase such plans through the Google Play Store or Apple App Store, the relevant marketplace platform processes the payment in accordance with its own terms, policies, and billing rules. We may receive limited information necessary to activate and manage your access to the purchased feature or subscription.
The pricing, duration, features, and renewal terms of subscriptions may change from time to time and will be communicated through the app or the relevant app marketplace listing, as applicable.
10. When We May Share Your Personal Data
We do not sell your personal data for monetary consideration. However, we may disclose or share your personal data in the following circumstances:
10.1 With service providers and processors
We may share personal data with third-party service providers who perform services on our behalf, such as:
cloud hosting and infrastructure providers;
authentication, OTP, and communications providers;
analytics and performance monitoring tools;
customer support, moderation, or operational tools;
app marketplace platforms, payment-related support providers, or subscription management tools;
fraud detection, security, and abuse prevention vendors.
These service providers are authorised to process personal data only as necessary to provide services to us, subject to contractual, technical, and organisational safeguards.
10.2 With other users of the Service
We may disclose profile information and content to other users as part of the normal operation of Gelo, as described in Section 8 above.
10.3 For legal, safety, and compliance purposes
We may disclose personal data where we believe such disclosure is necessary to:
comply with applicable law, regulation, legal process, or governmental request;
enforce our Terms of Use or other contractual rights;
detect, prevent, investigate, or address fraud, security incidents, harassment, abuse, or unlawful conduct;
protect the rights, safety, property, or interests of Gelo, our users, or others;
respond to emergencies or legal claims.
10.4 Business transfers and restructuring
If Gelo or Mascarenhas Ventures LLP is involved in a merger, acquisition, financing, restructuring, reorganisation, dissolution, sale of assets, or similar corporate transaction, your personal data may be disclosed or transferred as part of that transaction, subject to applicable law and appropriate confidentiality obligations.
10.5 With your consent or at your direction
We may share your personal data with third parties where you expressly direct us to do so or where you provide consent for such sharing.
10.6 Event, Institution or Venue Registrations, Partner Events, and B2B Event Collaborations
Where Gelo facilitates registrations, RSVPs, access management, attendee onboarding, networking experiences, or other event-related services for a third-party event organiser, venue, host, sponsor, or partner, we may process personal data submitted in connection with such event participation.
Where necessary for event administration or where disclosed to you at the time of registration, we may share relevant registration or attendee information with the applicable event organiser or partner for purposes such as event administration, attendee management, access control, support, event-related communication, and other event-related operational purposes.
Depending on the nature of the event or partnership, this may include information such as your name, email address, mobile number, professional information, ticket or registration status, and other information submitted by you in connection with the relevant event.
In other cases, Gelo may share aggregated, anonymised, or de-identified event analytics and engagement insights with event organisers, venues, hosts, or partners, including information relating to registrations, attendance, profile categories, networking outcomes, usage trends, or other event-performance metrics.
Where required by applicable law or by our internal event-registration flows, we will provide an appropriate notice or obtain your consent before sharing your registration details with the relevant event organiser or partner.
11. Cross-Border Transfers
Your personal data may be processed, stored, accessed, or transferred in India and in other countries where Gelo, its affiliates, or its service providers operate.
Where personal data is transferred outside India, we will take steps to ensure that such transfer is carried out in accordance with applicable law, including any restrictions or conditions notified under Indian law from time to time.
By using the Service and providing your personal data, you acknowledge that your data may be processed in jurisdictions other than the one in which you reside, subject to applicable safeguards and legal requirements.
12. Data Retention
We retain your personal data only for as long as it is required for the purposes for which it was collected, or as otherwise required or permitted under applicable law.
12.1 Active account data
We retain personal data associated with your account for as long as your account remains active and such data is necessary to provide the Service to you.
12.2 Deleted accounts
If you delete your account, we will take steps to delete or anonymise your personal data within a reasonable period, subject to any legal, regulatory, accounting, fraud-prevention, dispute-resolution, or security-related retention requirements.
In certain cases, some data may be retained for a limited period after deletion where necessary to:
comply with legal obligations;
process refunds, chargebacks, or financial records;
investigate abuse, fraud, or security incidents;
enforce our rights or resolve disputes;
prevent banned or abusive users from re-registering where permitted by law.
12.3 Inactive accounts
We may suspend, archive, anonymise, or delete inactive accounts and associated data where such data is no longer required for the purposes for which it was collected, subject to applicable legal and operational requirements.
12.4 Logs, diagnostics, moderation, and compliance records
Technical logs, support records, moderation records, and legal/compliance records may be retained for longer periods where reasonably necessary for safety, platform integrity, legal compliance, or business continuity.
13. Your Rights and Choices
Subject to the laws applicable to your location and our processing of your personal data, you may have certain rights in relation to your personal data, including the right to access, correct, update, erase, restrict or object to certain processing, withdraw consent where processing is based on consent, and seek information regarding how your personal data is processed:
the right to request access to, or a summary of, the personal data we process about you;
the right to request correction, completion, updating, or rectification of inaccurate or incomplete personal data;
the right to request erasure of personal data, subject to applicable legal and operational exceptions;
the right to withdraw consent for the processing of personal data where processing is based on consent;
the right to request information about how to exercise your rights under applicable law; and
the right to nominate another person to exercise your rights on your behalf in the event of death or incapacity, to the extent recognised under applicable law.
You may also be able to review, edit, or delete certain information directly through your account settings or profile management features within the app.
To exercise your rights or submit a privacy-related request, please contact us at support@geloapp.com. We may request reasonable information to verify your identity and process your request securely.
Please note that we may decline, limit, or defer a request where permitted or required by law, including where retention is necessary for legal compliance, fraud prevention, dispute resolution, or security purposes.
14. Withdrawal of Consent
Where we rely on your consent to process personal data, you may withdraw that consent at any time by:
changing the relevant permissions or settings within the app or on your device;
disabling location access or turning off discoverability features, where applicable;
removing optional profile information, where technically possible;
contacting us at support@geloapp.com with your request.
Please note that if you withdraw consent for certain processing activities, some features of the Service may no longer function properly or may become unavailable. Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal.
15. Account Deletion
You may request deletion of your account through the in-app account settings or by contacting us at support@geloapp.com, subject to any verification and legal requirements.
If account deletion is available in the app, the general process may include:
Opening the Gelo app and logging in;
Navigating to your Profile or Settings section;
Selecting the option to Delete Account; and
Confirming your request.
Deletion of your account may not result in the immediate deletion of all associated data where retention is required for legal, regulatory, fraud-prevention, accounting, security, or dispute-resolution purposes, or where technically necessary to complete the deletion process.
16. Security of Your Personal Data
We take reasonable technical, organisational, and contractual measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, misuse, or destruction. Such measures may include access controls, vendor management safeguards, monitoring, authentication controls, and other security practices appropriate to the nature of the data and the Service.
We implement reasonable technical and organisational safeguards designed to protect personal data, including encryption in transit where appropriate, encryption of stored data where supported, role-based access controls, restricted administrative access to production systems, and monitoring and audit logging of access to sensitive personal data.
However, no method of transmission over the internet, mobile networks, or electronic storage is completely secure. Accordingly, while we strive to protect your personal data, we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials, devices, and OTP access methods, and for notifying us promptly if you suspect unauthorised access to your account.
If we become aware of a personal data breach or security incident affecting your personal data, we may investigate, take remedial and containment measures, and provide any notifications required under applicable law to affected users and/or competent authorities, as applicable.
17. Third-Party Services and Links
The Service may contain links to third-party websites, social platforms, payment providers, app marketplace platforms, or other services that are not operated or controlled by us. If you choose to access such third-party services, your personal data may be processed by them in accordance with their own terms and privacy policies.
We are not responsible for the privacy practices, security, content, or policies of third-party services. We encourage you to review their policies before sharing your information with them.
18. Grievance Redressal, Privacy Requests, and Contact Details
If you have any questions, concerns, complaints, or requests relating to this Privacy Policy or the processing of your personal data, you may contact us at:
Mascarenhas Ventures LLP
Shop No.1, Heritage Building,
Ratwaddo, Salcette, Goa, India
Email: support@geloapp.com
When contacting us, please provide sufficient details to help us identify your account and understand your request or grievance. We may request additional information where necessary to verify your identity and process your request securely.
We will review and respond to privacy-related requests and grievances in accordance with applicable law and our internal processes. If you are dissatisfied with our response, you may have the right to seek remedies or escalate the matter in accordance with applicable law.
19. Changes to This Privacy Policy
We may update or revise this Privacy Policy from time to time to reflect changes in our business, features, legal obligations, technology, or data processing practices.
If we make material changes, we may notify you by updating the “Last updated” date above, posting the revised Privacy Policy through the Service, or providing additional notice where required by law.
Your continued use of the Service after any updated Privacy Policy becomes effective will be subject to the revised Privacy Policy, to the extent permitted by applicable law.
20. Contact Us
If you would like to contact us to understand more about this Privacy Policy or if you wish to exercise your rights or raise any concern relating to your personal data, you may contact us at: support@geloapp.com